Shipping policy
Shipping & Returns Policy
Last updated: February 2026
Thank you for shopping with Verdanest. We aim to provide a smooth and transparent delivery and returns experience.
Shipping Policy
Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Timeframes
Estimated delivery times:
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United States: 5–10 business days
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Canada: 6–12 business days
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United Kingdom: 5–10 business days
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Australia & New Zealand: 5–10 business days
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Europe: 6–12 business days
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Rest of World: 7–15 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or high demand.
Shipping Costs
We Currently offer free tracked shipping on all orders. This may be altered at any time except on confirmed orders.
No additional shipping fees will be charged unless clearly stated at checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 1–3 business days for tracking updates to appear.
Incorrect Address Information
Please ensure your shipping address is correct at checkout.
Verdanest is not responsible for orders delivered to incorrectly provided addresses.
If you notice an error, contact us immediately at:
Delays
While we strive to deliver within estimated timeframes, delays may occasionally occur due to:
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Shipping carrier delays
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Customs processing
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Weather or operational disruptions
We will assist in resolving any delivery issues where possible.
Returns & Refund Policy
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible, items must be:
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Unused
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In original condition
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In original packaging
To request a return, contact:
Include your order number and reason for return.
Damaged, Defective, or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue.
We will provide a replacement or full refund.
Refund Processing
Once approved, refunds will be issued to your original payment method.
Please allow:
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3–5 business days for processing
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5–10 business days for your bank to complete the refund
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this period, the order may already be in processing.
Lost or Missing Packages
If your package has not arrived within the expected timeframe, please contact:
We will assist with investigation and resolution.
Contact Us
If you have any questions about shipping or returns, please contact:
We aim to respond within 24 hours.